“I don't like that there's no contact telephone number, when buying car insurance you need to be certain on every aspect and to talk through the policy details, it's definitely required. There isn't a phone line because It's all about the company saving money, the money you get from us the paying customers. Give the customers what we need we're paying your wages remember and keeping the company alive. Without us there wouldn't be a business. Also not happy with how low the personal injury amounts are, just standard and can't upgrade terrible. On a good note, Imogen on the online chat had good customer service, I had a few questions which she helped answer for me. The price was the best I found. Please get a customer service phone line.”
“Cannot contact yoga insurance to ensure I have written details of my no claims discount for my next insurance policy .difficult to log into portal to see policy online ! Will not be renewing with yoga due to lack of email address to contact on . All correspondence is from a no reply email address ! Please can I be sent no claims details for my next insurance policy with another insurance company .”
“Yoga was easy and smooth to swap over from another competitor and also a lot cheaper I would highly recommend them thank you yoga keep up the good work”
“Website very easy and intuitive, my car insurance was very competitively priced.
As web only based business, on line chat very generic, not always able to find answer to a query.but overall pretty good”
“I thought I had cancelled thr insurance on SC10KFZ in July when I sold the vehicle but having conformation of this I tried again.As a last effort I tried to cancel any payments for renewal at my bank but that could not find who I paid.You then renewed my policy and took my money without asking me.Both the first premium and the new one were paid on my credit card how did you manage this.I would rather like my £831.00 back as I don't need insurance for that vehicle.”
“I have been trying to get on my portal for weeks ! I’ve sent emails and you sent a link it then says internal server error. I am not renewing my insurance with you this year and I can’t even view my renewal figure . If I receive any correspondence this will be returned to you . There’s no help number or any contact available for customers . Absolutely rubbish service !”
