“Trying to register or re register my account with you, impossible so basically I can’t access my account and will not be able to contact you if I have a crash, so will cancel the direct debit and go elsewhere”
“I can't contact you!!!!! I need to make a change / clarify something and the chat bot could not answer and told me to contact the email. The email tells me to talk to the chat bot! VERY annoyed I just want to talk to someone.”
“Purchased new car and tried to change my old personal VRM to new car. The system identified firstly my old car then transfered those details to my new vehicle without being able to speak to someone the system charged me 3 times to correct the issue. Extremely poor system will never use Yoga again and I would advise others definately not to use it. What is the bot total waste of time.”
“A lot went wrong and I actually have neither what I was promised nor what I really need. It took me nearly two days and many hours to finally insure. The website is hopelessly ill equipped to questions which are outside limited range (the bots simply don’t understand) and there are seemingly no humans to assist… very poor”
“I tried to cancel an insurance for SB17 NSE but your system has charged me twice for the cancellation fee. I cannot speak to anyone as you have no telephone”
