“Impossible to contact by phone. Cannot access portal because everyone has to re register for some reason. However after inputting my email address, the link to register never arrives (checked spam) Tried many times. This is certainly not a "breath of fresh air to the insurance industry". Dread to think what the claims process is like as it is all handles by a third party.”
“Was ok until I tried to cancel my renewal, couldn’t access the site prior to renewal, managed to get on site on renewal day, 5:30 in morning. Wanted to charge me £28.50 to cancel it ……..not paid. Won’t pay. They provide direct link for claims but not policy :-(”
“We needed to make a small change on the policy. It only cost £2.43 to do this, but we were charged a £20 admin fee. I find this extortionate, especially considering I made the change online, so they didn't have to do anything.”
“Awful no way of getting though other than a automated chat bot mistake on policy that hadn’t even started and cost me £50 to cancel a policy that hadn’t even started disgusting company”
“We had been a customer of another insurance company for many years, but the premium just kept increasing year upon year so decided to get a quote, the website was very easy to navigate straight forward questions and a fantastic price which includes many products which were not included in old policy.
Would certainly recommend!!”
“I opted to leave, they then said I can get a discounted rate, so I clicked yes, and the system just kept loading for hours again and again but didn’t actually show me any discount. So I have now got a premium with yourself which is more expensive than I was getting from competitors”
