“I opted to leave, they then said I can get a discounted rate, so I clicked yes, and the system just kept loading for hours again and again but didn’t actually show me any discount. So I have now got a premium with yourself which is more expensive than I was getting from competitors”
“The person dealing with my will remembered me, I now need my lasting power of attorney, he so kindly rushing it through for me before I have a serious operation. I have had all of my worries taken out of my hands . Thank you so much.”
“Good price, quick and efficient.
However wasn’t 100% certain everything was updated when changes were made, extra payment was made & confirmed by my bank. When looking back at policy the changes hadn’t updated. Awaiting to speak to a person as the chatbot couldn’t answer my question.”
“Really happy with how easy it was to use the site. My only gripe was at one part, it wouldn't accept the licence no for someone I added. It had nothing to do with the licence no, it was their date of birth, but it didn't show that as a reason it wasn't working. I had to go back and start again (6 times) to realise it was my mistake. But it kept saying it was the licence no, nothing to do with the date of birth. So if it was able to tell me that, I'd have been able to sort it sooner. It was a bit of a head scratcher, but after I realised the error. Everything else was smooth sailing. Was the cheapest insurance I found, they offered everything I wanted, maybe a few hidden extras charges, which is always a bit cheeky. But I guess it's how it is these days. Thanks for the fairly easy set up.”
