“Helpline was the only way i could complete the online application, as I'm not tech savvy.. to speak to an agent would get you 5* from me.
Regards John GJohn G”
“I went online to change my vehicle registration today which I was charged £21-87 but noticed that when my policy was updated the year of the car was incorrect so I had to go on chat to get this changed as they wanted to charge me online.I was on chat to Courtney who was very helpful and sorted the issue out without any charge and I give Courtney 5* for being very efficient.”
“Competitive pricing.
Very good response to request for insurance cover.
Recognition of existing no claims bonus achieved with the other car in the family.
Once insurance purchased - near instant email confirmation with links to relevant documents on the YOGA secure, easy to use website.
Text message providing contact details for breakdown and claims cover for phone contact and sharing with named drivers.”
“I had originally gave a bad review as my policy had been renewed when I declined the auto renew option. However once I managed to get in touch with someone via online chat they sorted the issue out. I upload the documents they needed and within 24 hours was advised that the policy had been cancelled with no charge. For once a company who does go out to help you.
I could not find my original review to edit”
“I took out insurance with you. I changed my mind 3 or 4 days later. I couldn’t talk to anyone about it so I cancelled online. You kept my deposit and then charged me an extra £12.42! I am thinking about getting in touch with the insurance ombudsman about these charges as I’m sure that it’s my right to change my mind and receive a full refund.”
“I haven't taken up the renewal this time as your quote was beaten. However you have sent me all details confirming that I have renewed with you. Unable to speak to anyone about this!”
