“Online only, not user friendly and BE WARNED policy automatically renewed - when I managed to cancel my policy this year still charged £80 admin etc fee!!”
“I am trying to buy a new car and sort out a new quote as I have paid in full and I need to transfer it is impossible to contact you. I have rest my portal information and no response”
“I would like to say a telephone number would be helpful so i could talk directly to someone instead of doing things on line in which somethings you can't change like paying the lump sum instead of monthly payment when i first started”
“Original policy was a good price and offered cover I wanted. Renewal quote was very expensive although insuance has increased massively in cost across the board so not just Yoga guilty of this. However, the practice of auto renew as a default is unacceptable in my opinion. The default should be not to auto renew with the offer to select it if required.”
“IT problems. Despite many many tries couldn’t log on or change password and even the Chat took me in ever increasing circles. Absolute frustrating waste of time. Sadly, I had to move to another company after trying and failing over several days.”
“Not very happy really. They make it sound good but if you actually need something, don't hold your breath because it's not happening. On break down, even though have the cover, told to find my own garage to get it repaired and then call. But it was a Sunday and I was on the side of the motorway. Told recovery would be no more than 10 miles and the onward journey option was also the same distance and £3 per mile after that. As I was over 100 miles from home and no garage within 10 miles, and I had family in the car they left us high and dry. The best I got was a txt message, oh!! and the roadside assist doesn't exist as they don't have any mechanics! Only up to 10 mile recovery! I feel I've been conned on false advertising.”
“I would have preferred to speak with an agent… I am getting a new car and I think I have completed the process correctly but not used to doing this with out speaking to someone”
“I cancelled my renewal but it was still renewed and DD taken. I can’t get hold of anyone and all we get is going round and round with ’ live’ chat and the same answer!”
“Your drivers portal is extremely difficult to understand and difficult to follow egg change payment details just does not make sense it just takes you to a renewal notice”
“Cannot log in to yoga website so impossible to cancel policy. I no longer own polo KR60 NWE - sold on 1 June 2024 - and my new car is insured with another company. Very frustrating! Have tried to register and get no reply on email and forgotten policy response tells me to try again on my iPhone!!”
“Renewal remium has gone up twice a much.
Unable to log in to portal. Requested password reset & nothing received. No contact details to inform wish to cancel, so just cancelled direct debit.
No customer service”
“Gosh I'm not sure they made me happy bought insurance online...yoga took the deposit amount twice causing several panic phone calls only to find Yoga can't be contacted by phone, .....eventually found a live chat (wasn't clearly mapped to find online) and got the issue sorted out.
Quite simply, Yoga you need a phone system... relying on messaging systems won't solve urgent issues.”
