“As my current home contents insurer increased their price for the 6th successive year o decided to shoot around. Yoga gave me all the same benefits but at 25% of the cost of my existing supplier. Needless to say I switched within the hour!”
“Quote price was good but trying to obtain paper copies of our policy was non existent with no phone number to contact you.Yogi is not fit for purpose,just tells us to visit our portal which we did& still cannot find where to request paper copies of policy. I enclose my phone number and would hope someone from customer service can get in touch with us & resolve this issue.
P .Hunt.
07733385521.
A/c no-HE42002017490”
“Disappointed paper documents not an option in customer account. Emailled to request and told no, you need to request via online chat. Point less time wasting process.”
“Unfortunately I mistakenly bought 2 of the same home insurance policies at the same time .Cancelled one almost immediately BUT DIDN'T GET A FULL REFUND WHY? IF I COULD GIVE A MINUS RATING I WOULD.ALSO I WOULD LIKE PAPER COPIES. COULDN'T GET A POSITIVE ANSWER FROM LIVE CHAT. NO PHONE NUMBER FOR CUSTOMER SERVICE.”
“Proceed with caution.
I cancelled my policy within one day of purchase, before the policy start date, and the insurer confirmed £0.00 time on cover. No claims. No risk carried.
Despite this, £49.99 was retained as a broker “set-up” fee. While this fee exists in their charges document, in practice it makes the 14-day cooling-off period expensive and ineffective, especially for a policy that never went live.
To be fair:
Cancellation was processed
A partial refund was issued
However, losing nearly £50 for cancelling immediately raises real questions about fairness and transparency for consumers using an online-only broker.
My advice to others:
Read the Our Charges document line by line
Don’t assume the cooling-off period means “risk-free”
If anything feels off during checkout, stop
Not a scam — but definitely not customer-friendly.”
