“The portal is reasonably easy. The renewal came through a bit late. Although I went on to get a renewal quote, Martin Lewis' website already had quoted cheaper with yoga, and hen the renewal came through at the same price. A bit inefficient. I renewed via Martin Lewis.”
“I couldn’t register for my renewal even though I had an email link or get a new password if I had previously registered despite numerous attempts!
In the end I purchased as a new customer from compare the market and ended up paying £8 more but was much less hassle! Was cheaper than other quotes which is why I decided to stay.”
“To start, impossible to get the stupid chatbot to direct to a Human. Then bought a policy as was recommended by Money Supermarket. Policy Number - GDCNA00089685.
Steep Cancellation charges, charges for changes to errors made by Yoga or the transfer from Money Supermarket data to Yoga !!
Decided to cancel on Principle. Dirty business model if you rely on wearing down patience of customers using a stupid chatbot that relies on heuristics to provide the same answers, and then keeping back money when cancelled within 1 day of purchasing ! Most insurance companies provide a day or more as cooling off period. Will be complaining to Money Supermarket and Martin Lewis to highlight the hidden charges of Yoga Insurance. For me - Never again with Yoga and shall be spreading the word.”
“This was all done via a comparison site, which did indicate your price was £30 cheaper than you actually stated. Still cheaper than our current provider”
“When I went to your site to buy the insurance the price was more than quoted on Money supermarket comparison site. I felt I had been misled but went ahead with the purchase because I had already cancelled renewal with current insurer.”
“I was very disappointed that I was not able to contact Yoga on the phone and clarify a few points as there do not seem to be a contact number for Yoga.
It just isn't the same just with on line service without a direct human interaction”
