“Switched my insurance to my new car. Took 2 attempts to change the value of the car and I was charged admin fee each time and chatting to your automated robot is a complete waste of time”
“Trying to take another years monies from me
Finding connection difficult
Hoping this gets to you as everything l have tried is failing to contact you and using my old policy to do this, will hopefully get to you.
Getting Emails responses from you whatever way l try is failing.
Going through your bot is to no avail.
You are taking monies off me that l have not asked for, wanted, know about or used.
I would like my £87.46 returned and see this as unwanted transaction. Used my card backhandly and causing me so much unnecessary trouble and anxiety for a disabled mental health, anxious individual.
I am wanting all my monies returned back to me asap. See this as a way of getting monies out of vulnerable person.
Carol Jenkin”
“Absolutely brilliant and easy to deal
I’m not to technical with these online services however super easy to navigate through and relatively straight forward
Many thanks”
“They offered a very competitive price for my car insurance and the online application process and payment was very efficient and stress-free!
Will recommend to friends and family”
“Terrible organisation from the start. No one to talk to except for the online chat which isn’t even a real person. Frustrating beyond belief! I’ve just been charged another years’ insurance for a vehicle which I no longer have and of which I was paid a settlement figure 9 months ago! Over £1000 automatically taken from my account. It’ll be back to the frustrating drawing board to get a refund, going round in circles, trying to talk to a human! Chatbot apparently is not on duty Sundays either. Communication in-house is poor to say the very least. Terrible website. Impossible to navigate to get anything sorted. I regret the day I chose this insurer. It hasn’t been worth the pain. AVOID!”
“Wouldn't say 100% happy,my car insurance just renewed,all fine until I checked the schedule,I have a 24 plate car,but the schedule had first registered 2021,tried the online chat Yogi,got absolutely no where at all,didn't understand my complaint. As this was a Saturday,no agents to contact me,will have to wait until Monday to resolve.”
