“quick, simple and good value quote with all the extras, nothing wrong but I have only just taken out the insurance so can not give 5 starts for excellence.........wait until I need them (if I do) and will then give an updated review.”
“Pretty frustrating really. Only saving grace is the price is quite competative and you will mirror my NCB.
Website is very slow and sometimes unresponsive. Also did a quote 3 days before picking the car up, when I came to accept this quote on the day of collection, initially website was unresponsive for 10 mins, reloaded and after 2 or 3 attempts managed to get into the quote only to have it increase by £20 approx ! Not great but in a time limited situation so had to go ahead.
You need to improve the website - it is very basic and not comparable to other insurers.”
“I am still trying to cancel my previous car insurance with you pol no YGCMO1560
Please cancel from 27/3/2025 as I have now sold the car KN58 YBZ and cancelled my direct debit for £22.08 which went out in 1st of each month.
I had wanted to transfer.the insurance to my new car but couldn’t get into the portal so had to take out a completely new insurance.”
“The price quoted for home insurance was good. Purchasing it was quite problematic. When entering my bank card details, it wasn't showing any option to move on and pay, only to click on for Paypal, which I didn't want. In the end, my husband had to pay, using paypal and I paid him back, using my online banking. I assume it was a glitch but it didn't make for a very smooth process.”
“The whole procedure of purchasing insurance for my car was very easy to do. . The price was very reasonable compared to other insurance companies. If this can be achieved on my next renewal then I would be more than happy to continue. I will be requesting a quote for my home insurance when this is due in November.”
“Easy to access via Go Compare no problem to set up and documents sent on line almost immediately. Proof is always when a claim is made, however with no claims in the last 42 years, hopefully I will not have need to see.”
