“Great experience with customer service.
Just basing this review on the experience I had with Yoga customer service. I used the live chat to ask a few questions I had relating to a quote. Brad was really helpful, answered all of my questions and was polite. Thanks.”
“The price was very competitive compared with other insurance providers, however I already had insurance through Yoga on a car and wanted to transfer it to my new vehicle (a van). The automated service would not let me do this, it kept telling me the new vehicle registration could not be recognised. I ended up just cancelling my initial insurance the taking out a new 12 month policy. I presume I will have incurred a penalty for cancelling my insurance.”
“I cancelled this policy 3 weeks ago on the portal... this service is a disgrace , cannot reply to emails sent out very difficult to speak to anybody the agent doesn't understand questions so we cannot stop the renewal because nobody has a chance to talk to anybody also no email address to email back... this insurance company simply doesn't allow any contact. I CANCELLED THIS POLICY 3 WEEKS AGO ...NO RESPONSE I WILL NOT BE PAYING ANY FEES DUE TO THE INABILITY OF THIS COMPANY TO CONTACT MYSELF.”
“I wouldn’t say happy, basically administering yourself. I had a query and live chat was useless and I kept putting I wanted to speak to an agent in person rather than a bot. I would prefer a contact telephone number for clarifying a query as I couldn’t find the answer that easily. If I answered anything incorrectly than I wouldn’t be covered correctly.”
“If I could give its 0 stars I would. Opted to renew my policy with a single payment on the portal. The portal then decided to renew it on a direct debit which cost another £60 on the policy. Have now been told its too late to change it. Extremely annoyed”
“I find it very difficult to review as Yoga didn't do anything. I organised the whole policy myself online. So it's yet to be seen how good you are. Price was competitive though.”
“A 5 star performance from Courtney, who successfully sorted out a new van insurance policy for me.
From the start to the finish I felt very comfortable talking with her about my van insurance premium. She was polite, very knowledgeable and kept me informed throughout the conversation. A definite asset to Yoga.”
