“A lot went wrong and I actually have neither what I was promised nor what I really need. It took me nearly two days and many hours to finally insure. The website is hopelessly ill equipped to questions which are outside limited range (the bots simply don’t understand) and there are seemingly no humans to assist… very poor”
“I tried to cancel an insurance for SB17 NSE but your system has charged me twice for the cancellation fee. I cannot speak to anyone as you have no telephone”
“Need to speak to someone as I need to add my car has a tracker but on your options doesn't show my tracker. So can't update and I'm sure would lower policy cost too! Only been with you since Saturday and very frustrated. Options no good or able to live chat! So really disappointed”
“It made me happy because of the competitive renewal price.
BUT oh dear, never ever again will I use an insurance provider that only operates by email and portal. I have realised how important a phone is and the ability to speak to an advisor!”
