“Goog in insurance prices but when you need to speak to someone forget it.
I needed to cancel my insurance as I no longer own the car ,but the website would not let me in , they do not have a call in customer service?
So I'm absolutely stumped”
“Yoga was good for the first year. I had one claim during the year that was handled really well. I am now wanting to change my car but navigating the system hasnt been easy. Upon entering my new car details which are in group 9 the premium quoted was £200 more than my previous car which was in a higher insurance bracket. After checking on other search engines I can get my car insurance for what I paid last year so looks like Yoga has lost out. I cannot understand why the insurance industry no longer rewards loyalty.”
“You automatically renewed my policy atnd emailed me at 38 minutes past midnight to let me know not giving me a quote earlier than this. I had put other insurance in place as I had not heard from you previous to due date. When I had to cancel within the first 24 hours you charged me £50 . I find this extremely bad practice and if you had written to me earlier I would have been happy to accept your quote. Can you advise if I am likely to have a refund as this amount was 25% of total annual insurance for less than one day when my vehicle was covered by another insurer.”
“Absolute ripoff
I was not aware cover was on auto renewal , I was charged , on seeing that the full amount was debited from my bank for full years years premium I went to cancel , I had already arranged cover else where YOGA IS AN ONLINE POLICY I WAS CHARGED £50 TO CANCEL THE POLICY
WHAT AN ABSOLUTE SCAM …”
“i made a mistake with the policy start date and as others have said there is no way to contact anyone to try to sort the problem out, just going round and round for hours now, looks like i will have to take out a 2 day policy to cover the gap, live chat is 9 am till 2pm only,”
“Received a renewal quote via email from Yoga - price was rather high so contacted Yoga via live chat and eventually communicated via live chat online with really helpful and efficient customer service team member named - Courtney - she was REALLY helpful and after a few questions and some advice in relation to the current value of my car (current market value had reduced by about £335 from last years valuation) the revised annual quote for the next 12 months was reduced by just over £72 - a great saving in the current economic climate. Well worth taking the time to initially use the online computer chat (not so helpful!) and pursing a 'live chat' with a REAL person!! Courtney was friendly, efficient and helpful and ultimately helped me save a significant amount of money on my annual premium - that doesn't happen very often these days - so well done Courtney at Yoga insurance!”
“Just paid £20 admin fee to change the registration number listed on my policy, sent new certificate out and it bears the old number, how do I get it amended without incurring another £20 fee ( and no guarantee that it’ll be correct)”
“Impossible to contact. No email and no phone number. They automatically renewed a policy without need nor authority. We no longer have the car. They were notified never to auto renew. Log on to the portal are the instructions where you cannot cancel a policy without making payment even though none is due. I highly recommend not using this site. Our policy was taken out with one call and they transfer it to this shower!”
