“Web and Live Chat are dreadful and contact details and times to speak to a real person are too limited. I have taken out car insurance and went to log on as instructed using the links but it wouldn't let me log on as it said the email was already used. Correct because I have had a policy with you before. When I finally logged on it showed no policy documents. I then tried the abysmal live chat which is far too tick boxy and limited to be of any help. I have struggled to find a contact number to call you except a claims number. I will call this on Monday.”
