“Quick and easy to insure my new car with them, policy documentation arrived quickly. I had a query regarding the policy and the chat bot answered this very efficiently. Hope things are this easy if I need to claim.”
“Was an easy site, quote was excellent, covered what I needed.
Setting up an account was very easy and accessible to get policy, t&cs etc etc.
Would recommend :-)”
“Very unhelpful when error noticed and advised one day into policy starting.
Error was mine, but only able to advise them during their office opening hours via live chat (not ideal), therefore policy started before I could communicate the mistake.
Was advised they would/could not amend and was not offered an amendment charge of £25 as mentioned by a previous bad reviewer. For the record I would have happily paid £25 as the typo in the policy start date was mine, but this wasn’t offered to me and I have been advised I will be charged £50 for cancellation as an admin fee even though within cooling off period. This is according to their terms.
My fear is if this is their customer service now I dread to think how difficult making a claim would be.”
