“The service offered on the comparison website seemed a great offer. And a comparable price with what was included some extras.
The gentlemen I spoke to on chat was blunt and uncompassionate and although he solved the issue quickly, I found him quite abrupt, at a time I needed reassurance and made him aware of how I was feeling. However he still seemed like he was blaming me for the issue. Not once did he check i was OK or tell me about the risks of not having a policy. If I was somewhere safe and parked up when he cancelled (yes I asked for this as needed my money back, but as a duty of care, letting me know it would be immediate was not mentioned)
Basically I was given 2 prices. One monthly and one yearly. I went through to payments and it came up with an error then said payment accepted. It wasn't until I went to pay for something and it declined that I checked the bank, and the whole 'monthly' amount had been taken out of my account. And then when i asked about this, I tried to be charged 49.99 for your error. When a refund minus thr deposit would have been a easier option. If I had ticked the yearly, it would have been a lesser payment. In reality I should have been compensated as now my direct debit for gas and electric today has not been able to go out so I will be charged for that. I was told I needed to pay another deposit and set a new policy up which I declined after the poor attitude”
“I am still waiting for my policy documents since 13. March. I have not been sent any information how to register to be able to login.
I was quoted with 5 years no claims bonus, rather than 6 years, I was informed that I would receive some money back which has also not happened.”
“I’m trying to add another driver to my policy just for 5 days but seemingly not possible and suggestion is I contact Yoga .How does one contact them ?? No contact number just a totally unhelpful Robot .Frustrated.”
“Price was inflated from clear quote amount to possibly then include "hidden broker fee" when purchasing, or something else "that wasn't included in the checks done by the comparison site" according to Yoga chat operative. That isn't my problem. Half an hour on chat room and I was refunded what they shouldn't have taken from me in the first place! Be honest and sort your software Yoga.”
“I did not renew with you. I have got car insurance with Hastings direct, I am on holiday right now but will be phoning you when I get back. Please cancel I did not agree or click on anything to renew.”
“Took my £52 deposit then sent me an email to say they were unable to set up a direct debit, they would cancel my policy in 7 days if no change. I tried contacting them, impossible to speak to them, had to go to online portal which got me absolutely nowhere, contacted the bank they told me they had not tried setting up a dd, funny how they managed to take the initial payment, which I have lost. I would have given them zero stars if I could. Stay well clear !!”
“I did not renew my insurance policy ...yet they sent me policy documents...my insurance went up almost £10 a month...I found it same price as last year...informed yoga I would not be renewing insurance...yet they sent me email thanking me for renewing my insurance....I don't want insurance with yoga...I've found it cheaper elsewhere”
“You have charged me for an amendment on my insurance that I did finish it was a change of vehicle registration so I have been charged twice and you have no way of contacting you soon as my policy is finished I will be leaving”
“Made a mistake online. Not what I wanted. Paid £80 deposit. Spoke on a live chat immediately after I realised and charged £49.99. No Leeway. Would not budge. No 14 day cooling off period.”
“I have told you that I did not wish to auto renew my car insurance. However this has been done. Please cancel the policy and give me my money back
P Mills
07786388327”
“DECIDED TO WRONGFULLY REMOVE 4 YEARS NO CLAIMS, EVEN THOUGH I SENT IN DASH CAM FOOTAGE!!! I AM LIVID AND I BE MAKING THE ENTIRE WORLD AWARE OF THIS!!!”
“The worst insurance company ever. I do not recommended at all. I cancelled my policy after one day and they charged me £50 where other insurance company's gives you 14 days cancellation without any charges.”
“I have purchased the insurance but I have no idea why there is a discrepancy between last years insurance and this years. But this seemed to apply to all of the companies, not just this one. And when I checked other people that I know have not had this difficulty. I haven't crashed or claimed in the past 2 years. Or ever actually, but as a secondary person on an insurance policy your responsible driving counts for nothing.”
