“Ami was really helpful and very quick at responding. He updated my driver’s licence and sent all the relevant information within 5 minutes. Very unexpected and very welcome!”
“So far so good. My account begins on 10th September and I would like a hard copy when I work it out! I was with my previous insurer for many years so here is hoping for a positive move”
“Quick and easy to obtain my insurance at a very reasonable price compared to other companies and no need to obtain as an add on breakdown cover as all policies have breakdown included as standard with Yoga. All in all a pleasant experience.”
“Prior to taking out the insurance you offer loads of documents to read on your policy but I could not find a statement of facts letter. Then when I purchase the insurance you sent me all the documentation including the statement of facts. You asked me to check all the documentation to make sure it is correct, far enough but there is no way of correcting any computerised errors, even minor ones without incurring a £25 alteration fee even though the insurance has not even started. This I find very off hand and smacks of profiteering and not good customer PR, just to correct any minor errors by you or me. As for using ‘Chat bots’ I’ve never found one yet that can answer the question I want answers to…!!!! Bring back a human being for any initial queries, and if minor changes even such as spelling mistakes can be altered on line with no human intervention there should not be a charge, so bad customer service at the outset and does not fill one with confidence for the future….!!!!”
“It seems like an easy site to navigate and I was happy with the cost of the home insurance and the fact that it was easy to see what I was getting in detail for the cost of the cover. The company has really good reviews and experience in the field of insurance so I decided to go for it.”
“Very easy process, however before I changed policy, I wished I had realised I could have edited my existing policy for my new car and saved myself a £55.00 fee”
