“Very easy process to buy my car insurance. Easy options to choose extras. Very quick to receive confirmation with just one email attaching all important documents. One thing I was not happy with was the VERY HEAVY fee, even within the 14-day cool off period, if you cancel. In my opinion this is NOT the freedom one should have to read through the many documents and change your mind if unhappy with certain aspects that are not divulged before initiating acceptance. The VERY HEAVY fee within the 14-day cooling off period discourages people from changing their mind. I feel that this is extremely unfair and extortionate!”
“The company is offering me the right thing I need, but time will tell but this is not a negative feed back it is just I have not used this company before.”
“Buying car insurance is a classic distress purchase and this year is even more expensive than ever, which is a bind for safe, careful drivers like us. arranging insurance through Yoga is pretty straihtforward, except for thinking about paying for It!
Just been looking at my credit card statement and not thrilled to see I have been charged two deposit payments, instead of the one quoted. Maybe that's because I have changed the direct debit due date from the 10th to the 22nd, so the first payment will not be collected for two months.
Hopefully the policy will proceed smoothly over the coming months.”
“The overall price and specifications of the insurance I required.
I can only give a medium score until I've been with yoga for at least 1 year. The l will rereveiw
Yoga.”
“I wanted my wife on the insurance, but your computer has her driving license wrong, and since you don't have a phone number I couldn't reach anyone to rectify it. Typical modern algorithm bs which drives everyone around the bend.”
“It is not ideal you can't speak to an agent. The link to chat with one would not load, several attempts later and much frustration it worked. The agent, Abbie, however was very helpful and addressed my issue quickly.”
“Competitive quote but couldn't see any way to change my policy as I was changing cars so had to pay a cancellation charge on my current car and take out a new policy for the new one.”
“There is no email or phone number to contact you only automated live talk
I tried to amend an error in policy before it was live, yet you still was going to charge me to and policy.
No option to when to start policy from”
“The price for my car insurance was okay for the cover provided, but I haven’t found the app easy to download and therefore am not able to access the promised ‘free gift’”
“I want to cancel my policy but it hasn't appeared in the portal, so I cannot.
The Live Chat is useless because it cannot answer real questions & I cannot contact you by telephone. I don't feel I can trust you.”
“Good price, but found the website not that easy to use. As a consequence I ordered something I did not really want. When I noticed the item on my credit card statement, you would not refund as it was after the 14 day cooling off period.”
“It is good to have my first car insured as the price is competitive. But when I tried my second one, the price is not so good. If you have a competitive multi car policy, I would like to have all my cars to be insured by one insurer as it is easy for me to handle this year by year also save my time.”
