“The site wasn’t that easy to navigate but got there in the end, the added extras at the end ( protected no claims) should be in the questions when settting up the policy amongst other things!”
“Opened new policy with you on 22nd May, to start in June. Good price compared with what I have been paying. However I would have liked to have a phone number with which to contact you directly and would also like to have my documents to be sent by post so that I do not have to copy many, many pages of the policy, breakdown service etc. etc.!”
“First time with Yoga
It seems from your reviews that it’s not easy to contact you by phone
Also it seems difficult to cancel my policy after 12 months other customers saying you just automatically renew the policy
I will see after what happens after my first year”
“I am pleased with the competitive price, but very concerned that there is no telephone number or email address available in case of necessay contact. If I have a problem, how do I get in touch? Do I have a membership with the AA or RAC or other breakdown company?
And I would like to be contacted by post, good old-fashioned mail!”
“Good value insurance but they said I could cancel automatic renewal via live chat once I'd registered. That appears not to be true (the bot just keeps asking if I want to cancel the policy) so I'm a bit annoyed by that. There are real disadvantages to not being able to ring!”
“good renewal price, but confusing communication on e-mail. one e-mail said policy renewed, the next e-mail said policy expired. i had to login to portal to check still insured, very confusing hence only 3 stars.”
“Price was excellent. Online application was easy, apart from two occasions when it failed to record my information and I was given an error reference. I needed to call customer service as the second occasion was during my payment and I didn’t know if this had gone through. However, Brian was unable to find me on the system and promised to call me back the next morning. He didn’t. I contacted my credit card company and they confirmed payment had been made.”
“Could not opt out of legal and hire vehicle cover and breakdown cover even if it is free and what is SA1 young driver and inexperienced driver excess, I am 78yr old???? and have been driving for 48 years. Please advise.”
“good price, and some good extra, service's is to be seen tho, especially when it all on line and no contact number for advice or help, find it hard to give feed back when you are dealing with robot system.”
“I found it very frustrating not to be able to speak with someone, as I needed my policy documents to be posted to me, as I dont have access to a printer. Fortunately a friend printed the documents for me.”
“Your price was the lowest for my car and having applied thru TopCashback I was hoping that Topcash back would give me an additional discount for going thru their website. It is now over a month and no sign of of any payback. I am wondering if Yoga need to alert TopCashback about my purchase from you. I am of the opinion that if there is a failure by either party then having to spend time to chase to secure my payback, then I will be vary next time round.
However the process of purchasing from Yoga was reasonably smooth pre-application and post committing my self of the insurance purchase and I would recommend your services to others.”
“Easy to take out the policy, price good, and documents sent in the post without extra charge which I like (being an oldie I like paper documents!). Have only given 3 stars because setting up the policy is only half the job - the other two stars are reserved for if I have to make a claim, that's when an insurance company proves itself worthy.”
“I can't comment on the service Yoga provides, hopefully it will be excellent because their premium is outrageous. I don't know why (no points, accidents, endorsements etc), but the end premium was £70 more than the comparison site quote given. I would have cancelled but they would have charged me £50 admin fee!!!!
Lesson learnt... Don't leave things till last minute :-(”
“Poor website as unable to make corrections and unable to get in touch. Your chat bot appalling as every question asked it stated unable to understand.”
