“I got car Insurance to start in 20 days time, tried to cancel as current company has revised their renewel & they want £49.99 cancel fee. Bloody Joke Company”
“Tried to amend details with renewal for 2024. Unable to amend, chatbot unable to assist. Unable to access policy via website/dashboard as it said I didn't have one ( Policy Number: YGPC0126786). Therefore, I cancelled policy and took out insurance with different company. You have now taken another payment for the cancelled policy and told me you will cancel the renewed policy that I don't want, or need on 25th June. Have messaged numerous times re this and never had a response. Your customer service leaves a lot to be desired. Frustrating not to be able to get an answer to a non-standard question and not being able to do live chat or speak to anyone. I won't be recommending you to any of my family or friends.”
“Unable to access portal, info on how to access hidden by drop box, to decline renewal. Found it too late cost £15 for 1day insurance and £50 to cancel. Joke is wife got better deal renewing with Confused, provider is Yoga!”
“Very quick and efficient service. Easy to use online services to complete forms.
App is excellent, also very easy to use.
I am extremely happy with the service.”
