“The login to the website portal has been changed and I no longer have access to my policy I could have discussed this over the phone but no call centres”
“Great first quote so told my other insurance company if they can’t lower their original quote I’d be leaving them. They couldn’t lower it so I joined you. The original saving was £170 but by the time I renewed it was only £70 ! With all the hassle and trying to understand your 30 million emails etc it wasn’t worth it tbh. Wish I’d not left the other company :( there we go I’ve saved £5 a month :( :(”
“Hopeless experience. Easy to set up policy, however the link to the portal will not accept my email address. It keeps coming up that it is already in use. Trying to get through on the live chat is hopeless. Not a good experience. They need a phone number to contact for issues that come up like this. Thinking of cancelling and going with another provider.”
