“Yoga stole money from me. I wasb't aware of the rolling contract, I didn't say yes to renewing contract. I sold the car being insured, yet they still took £50 admin fee. Stay away from these crooks. Nothing but thieves.”
“Yoga online service made incorrect assumptions one of which I can't amend without a human as it does not appear on the self service portal.
The online chat bot was a total waste of time.
It cost me money to change one problem via a policy amendment which cost me £20 and because I can't change the other problem as yoga has zero customer service over the weekend, I've paid for car insurance that I can't use.
The automated service did however offer me a cancellation quotation as an option. It actually wanted to charge me to cancel. I'm furious.”
“When taking this insurance last year I explicitly said no to automatic renewal. When I received my renewal offer I replied saying I won’t be renewing. About 2 weeks before renewal date a bought and paid in full another insurance company. On the day of renewal I get a message saying thanks for renewing from you. I try all day through the chat to get in touch to sort this only continue to get referral to do it on the portal. The portal don’t have the decline renewal option the chat keeps telling me to use. I can’t get to speak to a human. It’s absolutely ridiculous.”
“5 Star on price, communication and very easy to purchase - can't comment on their RAC breakdown equivalent except it didn't fill me with confidence - it's some form of insurance policy @ £20 per call out for 2 call outs per year but as I am low local mileage it didn't bother me.
If I breakdown I'll write a review.”
“Just taken out insurance
So can't really say to much
So far really quick to sort out price very competitive easy to finalise online
Yes would recommend 👌”
“Renewed car insurance. Very satisfied. Good price. All paperwork forwarded with ease as last year. Bought a new car mid annual insurance, changed car details with ease.”
“The Portal is impossible to use! I have tried to cancel one policy and it's not recognised? There appears to be no function to change the password, if you have forgotten it? If I had realised there was no customer service phone contact, I would not have signed up to Yoga.”
“I made a mistake with the start date of my insurance but was unable to connect to an agent to rectify this.
So I cancelled the policy thinking I would start the whole thing over again, but got charged a whopping £50 cancellation fee despite being in cool off period. Needless to say I got my insurance elsewhere”
