We customized a glove for my son for Christmas. We broke the glove in according to recommendations with purchased products from their website. When my son was at practice for Middle School the lacing in the webbing busted during the first throw down from his catcher. 44 Pro would not replacement or refund the mitt due to it being only the laces that ripped through so we sent it back and they re-laced it. I never trusted the mitt fully but my son wanted to use it again. Then the leather ripped in webbing during a routine play at first base. My son was incredibly disappointed and I feel like we wasted good money. I will never buy from 44 Pro again!