I have never come across a useless courier company in my like EU Fleet Solutions. The minute you look at the so called delivery man, you just know it's a disaster. After having to wait long for my delivery, they were only able to deliver one item out of the two becaise they said it was too heavy to carry to the first floor. They did not even want to bring up the 1st item becaise they thought my flat was on 2nd floor until I pointed out that i was on the 1st floor. When I phoned Furniture in Fashion to make a complaint, the sales person Adam was not even sympathetic, not even an apology but was quick to point out that i have to sort it out with the courier and if i was to cancel the order then they will be some cancellation charges. It's a shame that they have very nice furniture but i do not think I would want to experience this kind of customer service and disappointment. I could have rated this zero if there was one.