I booked my return trip from Dublin airport paying the flexible fee. My flight was due in at 17:10 so I booked the 19:00 bus to cover delays. My flight was delayed but we landed with still enough time for me to collect my luggage and still get the bus, unfortunately there was a longer delay at reclaim resulting in me being 5 mins late and missing the bus. Not Aircoach fault. However, when I asked their agent on site would I be able to get on the next bus I was told “not likely and I don’t know the computer is down and the bus is likely booked up”. I explained the delay and flexibility option I was told I had up to one hour before bus departure to change however as I was on a plane I couldn’t ring, nor did I know there was a problem at baggage. I was then advised to try Translink, which I did and had to pay another £15 but least I got home. Thanks for nothing Aircoach - definitely would not recommend to anyone