As a customer of Aircoach, I recently encountered a disappointing situation that compelled me to share my experience. I made a booking with Aircoach and realized shortly after that I had inadvertently swapped my departure and arrival stops. Knowing I had the right to amend my booking within 48 hours as stated in Aircoach's terms and conditions, I promptly reached out to the company. However, to my dismay, Aircoach refused to accommodate my request, citing reasons that were not clearly outlined in their terms and conditions. Despite my efforts to adhere to their stated policies, I was met with inflexibility and disregard for customer satisfaction. Feeling left with no other recourse, I reluctantly purchased a new ticket, effectively paying twice for the same journey due to this issue. It's disheartening when a company fails to uphold its own standards and neglects the needs of its customers. As consumers, we rely on transparency and accountability from the businesses we patronize. Unfortunately, my experience with Aircoach fell short of these expectations. I urge Aircoach to reconsider their approach to customer service and honor the commitments outlined in their terms and conditions. Until then, I'll be hesitant to utilize their services in the future and will caution others to be wary of similar treatment.