The sauna works great after some engineering and a lot of time on my part. The shipping was a week late (long story but not due to covid). Lost a days work waiting for delivery that didn’t come. The sauna was missing instructions and when the proper instructions were sent they were very poorly made. It doesn’t tell you where screws and bolts go so you’re left to fend for yourself. It’s extra difficult when the thing is missing hardware!!! Customer service is very responsive but offered nothing substantial for the loss of time, late delivery, missing hardware, and poor instructions. I was in contact with them three times. They sent me the terrible manufacturers instructions and nothing else. Other than that, it was delivered in a very secured container so that’s a plus. Anyway, now that the sauna is finally up and running, it’s great. The process to make it happen, not so much. Good luck! Images show where hardware is supposed to secure the glass panels.... nothing there (no holes) and no hardware.