The first problem we had was that the instructions plainly state that the awning can only be safely installed onto concrete or stone. As the website showed the awning installed onto a house with siding, I was concerned. I called customer service to see why there were only parts included for attachment to concrete/stone. The lady that answered told me to ignore the warning in the instructions and to go to a hardware store and get what I needed to install the awning. I explained that I was told when ordering that all parts necessary for installation would be included in my purchase. I asked if she would send to me the necessary parts to attach my awning to my house. She said they didn't do that. I ended up spending an extra $21.00 for the proper bolts, receivers, nuts and washers necessary. The second problem was that I asked before the purchase, what the "slope drop" would measure when installed. I was told 24". I said that that would not work for my house and asked if that could be reduced. I was told that it could be adjusted to 12" . that is not true. The adjustment is minimal. maybe two or three inches. The third problem is that the remote control was not sent. When I called about that, I was told that they were temporarily out of remote controls and that was probably why I didnt get one. I was promised one as soon as they arrived. It did arrive in a timely manner. It does seem that I should have been alerted that the remote would be late arriving without me having to call about it. Finally, Two weeks after being installed, the provided nuts and bolts that hold the contraption together are all rusted and the mounting hardware and extension arms have the paint scraped off in several places from having been opened and closed a total of four times. I am dissapointed.