I am very dissatisfied with the product which was shipped defective and the customer service in trying to get resolution to the issue. I have been waiting days for an answer to emails and phone calls. The hot tub is not functional. The heater does not work according to the description on the website and then the tub deflated and leaked all over my floor. Four phone calls, three disconnects and an "I'll call you back" all today from customer service. Tech support does not know how their own products are supposed to function and have to email the factory in China to get information.