This is a rant but with hopefully a helping message also. Parcel took over a week to arrive. Three visits were attempted, two at the wrong house, one image was of a tree with no leaves. I called every day and spent about 3 hours in total attempting to get it sorted. Customer services are polite and appear to help but their promises went unfounded every time. Who knows where the breakdown happens(Cannock)? Helpful bit: I did ask how they find the properties and was told will use 'what three words.' Was it that, that helped it arrive? Who knows, the parcel has my mobile on it but will they call? Who you kiddin.....