I placed an order on the 11th may 2016, ft a belling F550EDOPC_6C electric cooker, I also booked in for connection. My original delivery date was for the 3rd June. I received a phone call from yourselves on the 12th May telling me if i cancelled installation and got my own electrician I could have it delivered on Saturday 14th May. I was more than happy to go ahead with this, as I would receive my items earlier. So I arranged for an electrician, I have had my old cooker removed, fully expecting my new cooker on Saturday. Now imagine my outrage, when I check my emails to see I have received one from you today at 5.30pm saying my cooker is OUT OF STOCK! No phone calls, no text messages, an email. Less then 24 hours before I am supposed to receive my new cooker. I am disgusted by this level of service. I did not arrange an earlier delivery, you called me! What kind of company calls a customer, tells them they can have their order earlier, gets them to rearrange an electrician and then emails to say out of stock! Would you be happy with this service? But not only am I disgusted with this, but I am appalled by your customer service team that I spoke to over the phone. When I read the email, I decided to call, to see if this was some kind of mistake, because let's face it, it's ridiculous. I was told over the phone, that my delivery would now be for Wednesday 18th may. Now bearing in mind I have discarded my old cooker, ready for my new one, so this would mean 5 days with no way of cooking for my 2 small children or my husband and myself. 5 DAYS! What is their solution " we will transfer £30 to your bank, so you can purchase takeaway for your family for the next 5 days" are you kidding me?? First of all takeaway for my children for 5 days is absolutely diabolical, what kind of parent do you think I am? I would never give my children takeaways for 5 days. And seriously, in what world could you ever buy 5 days worth of takeaways for £30! I would probably need nearer to £30 per day! Can you buy your family a takeaway every night for almost a week on £30? Not only that, I was then offered alternative cookers, and this is how your customer service team tried to sell them to me, " you can have a cheaper cooker that we have in stock delivered tomorrow if you like, but I wouldn't recommend it, as it's not very good" REALLY?? Or "we have another one that is also available, but you would have to pay £200 more" is that how you get more money out of people? Do you not have to have common sense to man the phones at ao?? Then to top it off I had a fridge freezer meant to be delivered today between 7-12. I've been awake since 6.30 to have a Facebook message no phone call to say someone has cancelled it for today. So now have no food, fridge freezer or cooker and 2 young kids. Unbelievable stay away from them