Be weary of delivery workers damaging your property!! On Friday 20th January 2017 I received a delivery of a washer dryer from AO and this was not my first time using this website as I didn't have any problems before. I have had also received delivery of gas cooker within the same week, perfectly fine - No Issues. Unfortunately the driver who deliver the washer dryer has damaged the kitchen floor and had caused severe liquid damage by pouring almost whole bottle of washing up liquid on the floor to slide the washer dryer under the kitchen work top. Also, the delivery guy didn't bother asking for the permission to use the washing up liquid to my wife. When my wife saw this she was very upset and asked him for the reason. The delivery guy has said this is to ease the fitting process! He actually damaged the kitchen floor right in the middle of the kitchen and under the kitchen worktop too. He advised us to speak to AO team online to get this sorted and left us in a mess. I have raised a complaint on the same after noon and reported the damage. Needless to say the delivery man used an excuse to cover up his mess because there is more than enough space to fit the washer dryer without using a washing up liquid. I have provided a picture proof as well as independent plumber report to prove the point that there is more than enough space. Upon the complaint the damage team (Dawn Armstrong) had advised me to fill out the damage detail form and send her the details. I have sent all the details with the pictures of the damage floor including the picture of washing up liquid on the floor. She had assured me that AO will look into this and get it resolved as soon as possible as AO looks for customer satisfaction and committed to provide best service. Later on in the week she then asked me to get independent quotation to get this fixed. I had to spend my time to get the quotation. I got the quotation from the local check trade contractor, this was then sent to her. Unfortunately Dawn was on holiday so I was e-mail by another customer representative (Jeanette lowe) to get another Independent quotation to get this fixed. So once again I had to spend my time for no fault of mine, this time i got quotation from carpet right to get the damage kitchen floor fixed. This quote was then sent to AO (Jeanette lowe). Jeanette then came back advising that AO will look into this and will come back to me in due course. Needless to say that the definition of due course varies from company to company because by the time I received a response from Jeanette it was middle of March 2017. (Today) its 27th March 2017 (Delivered on 20th January 2017). Yes! Over 2 months!! still not sorted. The customer service was not polite in the slightest over the phone either.had to called them and chase them again and again. every time I was promised a call back first thing in the morning but never fulfilled their promise! (Here are the names of the person I spoke to and was promised call back- (Spoke to Pat Atkinson, Leanne Lemaire, Jazz and few more). I actually have their apologies e-mail for not responding but doesn't worth anything as I am typing this review today and have still not received a call back as promised. After a long process of back and forth and me chasing them many times and sending evidence as requested to AO's claims for damage department, I was passed on to their 'Claims Expert Logistics'. (Who didn't even come to my property to assess the damage and apparently don't even know how to spell customer name correctly - they spell my name as HardDick on the letter...How rude! I still have their letter) has sent me a letter today to say that I was rejected on my claim with their reasoning of "the damage was pre-existing" even after providing all the necessary proofs, pictures and independent report on damage including various quotations and most importantly over two months of chasing, calling and e-mailing. After this experience my faith in AO to own up to their mistakes has diminished and it's all about passing the buck with them. Regardless of who AO subcontract to deliver the goods it's still their responsibility to ensure good customer service is provided in a honest and polite manner. Training staff may solve some problems for AO. To anyone thinking to order from AO I would recommend to keeping a close eye on the delivery crew and don't expect them to be honest with you when they do damage your property because they will deliver the goods and will say AO team will sort this out later on to leave the customer in limbo. Alternatively save yourself stress and order from a different company.