I would give a zero score to ao.com if I could. A very irresponsible company in dealing with faulty appliances and lots more...... I ordered a Miele integrated dishwasher which i paid extra for fitting. I was told it would be delivered in 10 working days and was given text updates it would arrive initially between a time slot of 12-4pm , no arrival so rang their customer services who said the van had broken down and so they would rearrange delivery with no text update to the customer. I was a little annoyed, as I took a days holiday and the next deliver was for another 3 weeks. So I was promised a time slot between 7.30am to 12 noon and guess what, it didn't arrive until 5pm and took another days holiday. To make matters worse, the delivery men said they didn't install integrated appliances yet I had paid £117 extra on top of the dishwasher price for them to install this which clearly says they install integrated dishwashers , otherwise how would this cost be added at time of purchasing? The delivery people were rude , left it in all its packaging and I was left to ring customer services for a refund and complaint that not had I waited almost 5 weeks and taken 2 days holiday I had to write to them for a refund saying they would pay for the cost of me paying for getting it installed by a plumber as a sorry and the time it had taken for the dishwasher to arrive. It took them over 2 weeks to refund the £117 I had paid in advance for their mistake in promising to get this installed. On their advice I got a local plumber install the dishwasher and shockingly, it was evident that the dishwasher had been damaged in transit as the salt tray was leaking and sending a fault error when turned on. By this time I was really annoyed, so rang customer services again, explained there was a fault as well as submitting the receipt the my plumber had charged for the same price they had charged of £117. To my surprise ao.com said they were only going to pay £53 towards the costs of the installation. At this point, I requested to speak to their manager, who wasn't available and eventually the manager 2 days later advised, I ring the manufacturers on the fault and said they could not offer more than £53 towards the cost of installation as this was the maximum offered, which is totally incorrect. I asked for the tape recorded conversation they claim they have and told it would cost me £100 to send me. At this point, I basically told them I would be taking this further and report them to trading standards. Trading standards wrote to them and have many customer complaints with this company. This company is flawed and misleading to customers, their customer service and automated texts with no responsab to sort a faulty product out and a left me to write this review on my experience with ao.com