My rating is zero for this company. Took delivery of a washing machine and paid to have it installed by them. Had a new floor laid in kitchen after that was in, and washing machine leaked because they didn't install it properly. The builder didn't touch the machine to lay the floor as it was in a fitted space. Trying to get through to anyone at AO is a joke. When you get through they promise a call back days later still waiting so I have to call them back. Evidence sent that it was their fault. Their response- it's not our fault it's yours. We are doing nothing. Asked for them to send someone to clearly look at the evidence to prove what I was saying- their response We don't do that. After several frustrating weeks getting no where my solicitor is involved. So frustrated and angry at the service I found the owner of AO email address and I told him about my case. I pointed out what he had quoted last year which was We do everything possible to ensure our customers are happy and everything is done for them. They do not. Once they have your money they care of nothing else. He didn't respond to the email but had someone contact me to sayYeah-we are not doing anything for you. So get lost basically. But I will not go away or shut up until they pay for the damage that has to be put right. My fight continues. If anyone wants his email address I will provide it to you. They cannot treat customers like they do. And I will not stop until they have put this right.