Categories My ReviewsMy Settings HelpLOG OUT FionaGB For companies Review of ao.com Fiona 2 reviews 2 minutes ago Ok if no damage to property!! Previous to our second delivery on which there was damage to property which was satisfactory dealt with from delivery to repair, a fridge was delivered in December. The workers took 1 and a half hours to deliver and reverse the door. On leaving the property they failed to successfully fit the door resulting in a cracking noise and scratching our hallway flooring without putting cover beneath the fridge. They refused to accept responsibility for the floor and would not come to the phone to speak to you and instead rushed into their van and drove off. As a result we could not put our food in the fridge as we feared that the door would probably break if we opened it. They did not even apologise and insisted that the door was correctly fitted despite the fact that two of your workers arrived two days later and were shocked at their behaviour overall.They even took photos of our flooring which was damaged. We repaired of flooring through your company however around three weeks later they started deteriorating again. I spoke to claims logistics who asked me to send photos over and after looking at the photos they said that somebody would be coming round to repair the damage after June. However in August when I chase them they change their story and said that I was responsible for the damage and I have to prove that I was not. I have seen spoken to Jordine and she said that she would call me back the next day however a week later I still have not heard from her.when I've quarter a week later she was asking you the same questions that she had previously been asking me the week before. I told Jordine that I will be submitting a bad review and she insisted in trying to help me. However a week later after speaking to her she was repeating the same conversation we had the week before. Ie. She asked me to send photos of the whole area I said I already have done that etc. I ended the conversation as she was not being helpful whatsoever I say that I will submit a review.  The whole experience has been a shambles from beginning to end  and this is the second time damage has been done to our property. As we were initially of the conversation as opposed to repair which in hindsight wish we had taken the compensation I am asking that you pay us at the very least 300 to repair our floor.  If I do not hear further then I will assume that you have rejected this offer and I will go ahead and submit review in fine detail. I have since spoken to Rosie and Vickie who claimed to care however the calls are recorded hence I have had no joy. EditDelete Share Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Yes, update me Choose country United Kingdom AboutAbout usJobsContactBlogPressCommunityTrust in reviewsSupport CenterLog inSign upChrome AppBusinessesTrustpilot BusinessProductsPlans & PricingBusiness LoginBlog for BusinessFollow us on LegalPrivacy PolicyTerms & ConditionsGuidelines for ReviewersSystem statusCookie preferences © 2020 Trustpilot A/S. All rights reserved.