I must admit that my current state of mind is far from calm. I find myself compelled to reach out to you once again, burdened by the immense distress and profound impact this ordeal has had on my mental health and overall wellbeing. The situation with your Preston branch on Hartington Road has left me deeply disillusioned and agitated, as they continue to evade their responsibility, disregarding the indisputable evidence in the comprehensive AA report. Since the inception of this distressing car purchase, I have endured sleepless nights, plagued by anxiety and frustration. The constant uncertainty and stress surrounding the faults in the car have taken a severe toll on my mental health, leaving me emotionally drained and physically fatigued. The inability to find resolution and the lack of empathy from your staff have left me feeling isolated and abandoned throughout this disheartening journey. To reiterate the facts of this dismaying experience: On 26th June 2023, I excitedly purchased an Audi A5 Sline - Quattro, envisioning a seamless driving experience. However, within the first week, my enthusiasm was quickly replaced by distress as a litany of alarming faults surfaced, leading me to seek a diagnosis from a reputable local garage. Their findings, which I will also attach, confirmed the gravity of the issues, further intensifying my emotional turmoil. The car's critical components, such as the gearbox, rear bumper, improperly sealed shark fin, and rattling offside heat shield, were found to be significantly compromised, rendering the vehicle unfit for safe and enjoyable use. Given the blatant misalignment of the bonnet and the substantial faults uncovered, it is evident that the car was misdescribed, leading me to believe that I have been misled in this transaction. The most distressing incident occurred on the evening of 24th when the car suddenly lost power, accompanied by an unsettling anti-lock brake system error (amber) warning. This terrifying experience, coupled with the uncertainty surrounding the car's warranty coverage, further exacerbated my mounting anxiety and emotional distress. Since then, my mental wellbeing has suffered immensely, as I grapple with the burdensome process of seeking a resolution. The lack of assistance from your staff and the dismissive attitude towards the AA report have left me feeling abandoned and unheard. This, in turn, has led to sleepless nights and persistent feelings of helplessness and frustration. In light of this dire situation, I urgently demand a swift and unambiguous resolution, including an immediate refund of the finance amount. Furthermore, I insist on the reimbursement of the £80 fee for the private registration transfer, as this only adds to the distress I have experienced throughout this harrowing process. I implore you to approach this complaint with the utmost empathy and urgency, recognizing the profound impact it has had on my mental health and overall wellbeing. Failure to address these concerns promptly and sincerely will only exacerbate the emotional toll this situation has taken on my life. I sincerely hope that you will rise to the occasion and demonstrate the integrity and compassion befitting a reputable car sales company, working earnestly to rectify this grievous situation. Thank you