Due to lockdown thought I would do the sensible thing and order on line. Big mistake people. Ordered 4 in stock items, day before delivery received an email telling me one item wasn't in stock. A subsequent refund of £4 was given. Delivery day arrives and the out of stock item was different . Its value was £36. Numerous phone calls to staff who were polite and helpful resulted in me having to drive to another store to pick up the missing item. I'm hoping that they now sort out the correct refund. I'm not holding my breath. Come on B&Q, you can do better than this.