Delivered wrong size toilet seat, with bowl and cistern. We had ordered two full sets. All they need to do is to exchange seats (quickly) but their supplier PJH want the full two sets (seat, cistern and bowl) back, despite one now installed today. Someone from B&Q’s “back office team” is suppose to call back within 4 hours. Yet to receive a call. Clocking up plumbing fees all the time whilst these B&Q jokers casually carry on showing no urgency whatsoever. No logical problem solving for the customer here either. Will be sharing the experience with BBC’s “Rip Off Britain”.