I used to work for B&Q and they have definitely gone down hill. I do still occasionally go in there, but I use Wicks as well. B&Q talk about Customer Service, but it is often awful, although some staff are very good. The complaints about Kitchen's & Bathrooms, I know they are all true. People probably don't know that staff are now recruited based on whether they can answer 18 'situational' questions, they refuse to hire anyone, even someone who has years of proven very good customer service in a B&Q store, if they don't answer those questions 'correctly'. From the reviews I have read about appalling customer service in many stores, this approach has clearly backfired on them, but they absolutely refuse to change it. The Diamond Card changes have alienated many older people, now only Seasonal items are discounted on Wednesdays. I have often found a lot of decorating items cheaper in the Range, Wicks and Wilko. I was told by a Tradesman who worked in a Nickle Plating Company, that the plating in B&Q lighting, bathroom items etc.. was so poor it would tarnish or rust very quickly, and this did appear to be the case. I bought a Cooke & Lewis mixer tap, it lasted 8 months, and I had to buy another one from a Store recommended by a plumber. The plumber refused to have a B&Q Trade Card, he would not use their products. It is also true, that writing to the CEO or any other Senior Officer will not be acknowledged or replied to. I did that months ago, & it was totally ignored, because they do not care about employees, ex-employees or Customers if you dare to criticise B&Q.