My experience was amazingly unexpected! I was stress with the process of getting a Breast pump through my insurance. I submitted my form online with baby pavilion within minutes and they took care of everything. Within an hour someone texted me and helped me with an error I made on my end and fixed everything for me so I didn’t have to resubmit my form again. They sent my pump out THAT day and I received it 2 days later at my front door. When your pregnant and overwhelmed this is the kind of support you need from a company! Can not recommend them enough. Thanks Baby Pavilion!!