Nikola was so helpful and responsive in helping us plan this special trip to Finland! We submitted our initial inquiry late one evening with just a few details as we didn't even know what we were looking for - all we knew we wanted to see were the Northern Lights. Nikola emailed us the next morning with a few options and helped us figure out what we wanted to get out of the trip. What really stood out to me is that Nikola had been to on a similar Lapland trip herself, so she was able to share her personal experience and give advice on the clothing! Everything was booked seamlessly and we were provided all the details and documents in good time before departure. Throughout the year, Nikola was very responsive if we had questions about the right clothing or what to expect for some of the activities. Baltic Travel partner with amazing resorts with a wide range of activities and the resort gives you your personalized activity schedule upon arrival. We loved this trip and would absolutely go back using this company.