I purchased a BSD-Racing ¼ Brushless remote controlled motorbike from Bangood as a gift for my son for Xmas 2019. It was delivered on the 6/12/2019 and the problems started then. The box and internal packaging was damaged so I took photo’s and sent them to Banggood. I got no reply. The bike looked sturdy and there didn’t seem to be any damage to it. I noticed that there was no battery charger supplied (it mentions that on the website but I missed it) so I had to order one. Also the transmitter shown in the manual is different to the one supplied with the bike. As soon as the weather permitted after Xmas my son used the bike but there were a few problems (parts falling off etc). He used it twice after that and again not without problems. In April I asked my son why he wasn’t using the bike and he replied that it wouldn’t start. There was a beeping sound and a green light blinking rapidly under the fairing near the on/off power button. I disconnected the 7.4V battery and checked it with a multi-meter and it was only emitting 3.4V so I charged it up. After charging it still only emitted 3.4V. On closer inspection I noticed the battery was damaged and when I looked into the battery compartment I saw that there was an unguarded gear cog which spins at high speed which in turn (excuse the pun) causes damage to the battery. I sent an e-mail to Bangood informing them of this and got this reply “After checking, we find that the order was delivered on 2019-12-06. As we know, each product has its own life span. After months of using, the product has greater possibility to get damaged. For this product, because the time is over 1 month, it is no longer under warranty. We are sorry for this situation. For the defective product, we suggest you to repair the product or buy a replacement in local store. Simultaneously, we will send your feedback to our supplier”. I replied that the damage was caused by the gear cog not normal wear and tear. They replied and said send photos and a video also a copy of the shipping label “so we can be sure you got it from us”. I did this and they replied offering a refund if I returned the item “unwashed, unused, in a pristine condition and in the original packaging with full tracking”. I replied that this wouldn’t be possible because we had to use it to discover that it was faulty. I made enquiries and the postage costs were going to be over £100 because of the size and weight (the bike cost £240). They never replied. I escalated this to the PayPal resolution centre and after a few e-mails back and forward PayPal responded by saying that Banggood had offered a full refund if I return the item under their stipulations. I was already in this position before I escalated it. I e-mailed PayPal and asked them if this was their final decision to which they replied “Yes if I had to return a television to a department store I would be responsible for costs to return it”, unbelievable. The whole point of this is that the goods are faulty and in my opinion dangerous so why should I be expected to pay for the return when they might say we are not refunding because the item has been used. We are now left with an item we can’t use because replacement batteries and spare parts are no longer available, even though there is a comprehensive numbered parts list section in the manual. I wish I had looked at the reviews for this outfit before purchasing but I was under pressure from my son. I notice that nobody from Banggood comments on the reviews. It has been a costly lesson for me and a disappointing Xmas for my son.