Called with an issue around a bailiff enforcement letter, was told they could absolutely help and stop the action and agree a payment plan with the enforcement agency, felt so relieved and was put through to another advisor who started talking about IVA and debt management plans, was then transferred to an accountancy company who started to talk about consolidating debts and then told me they couldn’t help with the enforcement notice and that this information hadn’t been shared with them when I was transferred to their team. Initial relief very quickly turned to confusion and more stress than when I started