To be honest, I’m not sure what I think about BARE Cremations. I bought two prepaid cremations in 2020, one for mum and one for myself. We live in Townsville. Mum passed away on the 19th June about 10.30pm. She was in a Nursing Home. I had given them all BAREs details. When the home rang BARE to report the death, they were told that BARE didn’t service Townsville. Imagine my shock to be told that, just having lost my mum. Four frantic phone calls later, we managed to talk to a lovely lady at BARE who told us she would do what she could for us and would ring us back. About 15 minutes later she rang with the news that she had arranged for a Townsville company to pick mum up from the Nursing Home that night, then the next day BAREs people from Mackay would pick mum up and drive her down to the other side of Brisbane, where she would be cremated and then her ashes would be posted back to us, express post. Mum didn’t get to Brisbane until 23rd June. This is not what we were expecting. We thought she would be cremated in Townsville and her ashes brought to us, not sent through the post. If BARE do not service Townsville, why sell the prepaid cremations at all. If they used to but no longer do, why didn’t they inform everyone who has bought prepaid plans already that Townsville, in fact all of North Queensland are no longer serviced by BARE. Sofie the nice lady we spoke to who arranged things for us was great, very kind and sympathetic.