I can't say I was happy with this service. My reasons are I was told I'd be contacted by the funeral director Tim. I was not, I was not contacted by anyone. All through the process noone rang me. I got messages emails. I rang and spoke to 3 different people who were nice. After her passing I received 3-4 invoices asking me to pay. I told Bare it was out of my hands, they have frozen my sister's bank account. The other I received another one saying it was due 14th December. I again say I can't pay it until I have access to funeral bond or her account. I am upset and feel sad that the service wasn't as I was told it would be. I am pleased that my sister was handled well when she was picked up by your people. They were very respectful to her. I think your business is a good service BUT there is no communication between client and your people. Less computer work would be a good thing. Bare has forgotten that people over 70 aren't all computer literate, this in itself was a stressful process. I read and was told you'd get help, but no friendly phoncall to ask if I was managing, or if I needed help. Once again communication is needed more for the client. I will say that the gentleman that returned my sister's ashes to my brother was wonderful. If that was done for all parts of the process you would have an award winning business. Regards Wendy Winter