An overall heart wrenching experience.
Emails with no follow up calls and phone calls not returned meant I was not notified my father was cremated until the day after it had occurred.
Furthermore, I specifically request a courier service to deliver my father‘s ashes to me, and clearly stated that I did not want him put in the post. I would arrange for the ashes to be collected if this was not possible. I was notified via email with no phone call stating that my father had been posted. This caused me a high level of distress at an already distressing time
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