Having ordered a bed and requested the delivery date everything went smoothly. I had an email saying my bed would be delivered today between 9am-6pm. As the bed was a reasonable price I didn't really mind that a more specific delivery time wasn't able to be given. I took the day off work and waited, and waited... And waited... No phone call or email to advise me of a problem, no contact from either the delivery company or Bed SOS and more importantly no sign of my bed. A complete waste of a day off and terrible customer service. I have no idea what's going on as no can be bothered contacting me to let me know. Terrible service, would never use again.