I came to have my boilers yearly service and was told that you only get 50% off. My original contract was for a free yearly service. I was told they sent me an email about the change and it was opened on such a such a date. All my emails go into my recycle bin and do not get deleted, on checking there was no emails from them apart for two emails unrelated to my complaint. I sent a complaint in and never even received a reply. I could go on about these con artists, I only have to say that if you deal with them it is on your own head. Also if you flip through the reviews you will notice lots sent in about a year ago from anonymous and they all give shining fake reviews