Well what can I say this is typical virgin media, I had sales agent visit my home offering me 1 gig broadband which I was interested in at time however what I was promised was never delivered. I had to constantly contact the sales agent dean roe who kept making excuses. I was never told of the pro-rata billing and what’s worse, when I contacted virgin to get it resolved I found out I was sold on a tv package that I never agreed to. I cancelled and they said I owe them £600! Good luck trying to get that from me as it won’t happen. Virgin media is the worse company of them all and I would avoid. I’ll stick with Starlink as at least I know what I’m paying for and I’m not contracted.