Alastair Webb
Boots customer service is an absolute disgrace, and the contempt for their paying customer frankly beggars belief. I ordered a Dyson Airwrap for my daughters birthday at a not insignificant cost of £480. This was supposed to be delivered to store for click and collect on 3rd June. Nothing arrived, when I queried on 5th June I was told tough luck, we can’t do anything until fine business days have elapsed despite the guaranteed delivery date. I wait the five days, then get told that I need to complete a ‘lost’ declaration with the insinuation that I have nicked it! - for a product which is being delivered to store, not my house and which they admit has not been delivered. This will take a FURTHER 21 DAYS to review before I am found ‘not guilty’ and will see a refund or replacement. Once again, message from Boots is tough luck and F you. I can see from various social media platforms that I am by no means alone with this experience. My advice - avoid Boots like the plague, particularly for large value items. They really don’t care.
5 months ago
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Boots has a 2.7 average rating from 1,739 reviews

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